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How long does it take to process a return?Updated 25 days ago

Once we receive your returned item(s), here’s what happens next:

  1. Inspection of the Return

    • Our team carefully inspects the returned items to ensure they meet our return policy criteria (e.g., unopened, unused, in original packaging).
    • This process typically takes 2–5 business days after the return arrives at our facility.
  2. Refund or Exchange Processing

    • If your return is approved, we will process your refund or exchange promptly:
      • Refunds: The refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take 3–7 business days for the funds to appear in your account.
      • Exchanges: If you requested an exchange, the new item will be shipped to you as soon as processing is complete, and you’ll receive a shipping confirmation email.

Additional Notes:

  • If you haven’t received confirmation of your return after 10 business days, please reach out to our customer service team with your return tracking information.
  • Shipping fees (if applicable) may not be refundable.

We’re here to make the process as smooth as possible, so don’t hesitate to contact us if you have any questions! 😊

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