I have received the wrong item. What should I do?Updated a year ago

We have high standards when it comes to packaging your order, however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us at [email protected] right away to remedy the problem.

We will need to following information so that we can fix this for you.

Order Number

Incorrect item received

The correct item ordered

As soon as we've looked into what went wrong, we will let you know what we plan to do next by sending you an email.