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Ordering

Information about shipping, delivery and ordering from us.

How do I place an order?

It's easy to place an order with us. Login to your account to begin browsing our website. Once you've found the product you want, you'll need to click "Add to Cart". You can view Your Cart in the upper right hand corner of our website with the shoppi

Where is my order?

Your account will show any previous orders you've placed. Click on the order you want to view to find out more. We will also send you an email once your order has shipped and is on the way. An email is sent when your order is shipped, it will also in

How do I change or cancel my order?

changes-&-cancellations

I received a faulty item. What should I do?

We are very sorry that happened as we aim to provide high quality items to all our customers. To speed up the process, if you could please provide the information below before contacting us, don't worry if you can't though, we can help once you get i

I have received the wrong item. What should I do?

We have high standards when it comes to packaging your order, however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us at [email protected] right away to remedy the

The pump is not working properly

You may experience this with products that use an "airless pump" delivery system. Airless pump dispensers utilize a vacuum system to dispense and keep the product fresh. Airless packaging helps to keep air and contaminates out of the product, which e

How can I receive a sample?

Samples are complimentary with your Exclusive Beauty Club purchase! You can choose up to 3 samples that you can add to your cart. Samples are complimentary with your Exclusive Beauty Club purchase! You can choose up to 3 samples that you can add to y